Privacy Policy

1. Information we collect

Information you give us

• Account details: your name, email address, phone and WhatsApp numbers, password (stored only as a secure hash by our authentication provider), preferred language and optional profile photo.
• Social sign-in: if you sign in with Google or Apple we receive your name and email address (and, from Google, your profile photo) from that provider. With Apple you may choose to hide your email.
• Listings: title and description, category, condition (new or used), price and currency, governorate and city, photos and the contact numbers you add. Photos are compressed and their EXIF metadata (including GPS data) is removed on your device before upload.
• Reports and messages: reports you send about listings, and what you send through Contact Us or an account deletion request.

Information collected automatically

• Listing views and favourites: counted to show sellers how many people viewed or saved their listings.
• Favourites and notifications you have in the app.
• Device token: a push-notification token for your device, removed when you sign out.
• Technical data: like any online service, our servers and providers process your IP address and basic device and request information to deliver the service and keep it secure.

We do not use advertising trackers, we do not collect your location, and we do not sell your personal information.

2. How we use information

• To create and run your account and sign you in.
• To publish your listings, review them before they go live, and remove listings that break our Terms.
• To let buyers contact sellers, and to show sellers statistics about their listings.
• To send the notifications the service relies on (listing approved or rejected, and for our team, new listings and reports).
• To answer your messages and requests.
• To prevent fraud, spam and abuse, and to keep the service secure.
• To understand how the app is used and improve it.

3. What other users see

When you publish a listing, its details and photos, the governorate and city, your display name, profile photo and the contact numbers you add to the listing are public. Your email address and the phone number on your account are never shown to other users unless you add them to a listing yourself.

4. Service providers we share data with

We share information only with providers who help us run 963 Sale, and only as needed:

• Supabase — database, authentication and file storage (hosts account data, listings and photos).
• Google Firebase Cloud Messaging and Apple Push Notification service — delivering push notifications.
• Google and Apple — only if you choose to sign in with them.

When you tap Call or WhatsApp on a listing, your phone app or WhatsApp opens and their own privacy terms apply. We may also disclose information if required by law or to protect the rights and safety of our users.

5. International transfers

Our providers may process data on servers located outside your country. We rely on providers that apply industry-standard safeguards to protect it.

6. Retention

• Account data is kept while your account is active.
• Listings stay until you delete them. Sold listings stay visible with a “Sold” badge for a limited time, then are hidden from the public but kept in your account until you delete them.
• When you delete your account, your profile, listings, photos, favourites, reports, notifications and device tokens are permanently deleted. Messages you sent to us may be kept, without a link to your account, as long as needed to handle them.
• Backups maintained by our providers are overwritten on their regular schedule.

7. Your rights and choices

• Access and correct: view and edit your profile and listings in the app at any time.
• Delete: delete individual listings at any time, or delete your entire account from Profile → Settings → Delete account in the app, or through our account deletion page.
• Notifications: turn push notifications off in your device settings.
• For any other request about your data, contact us.

8. Security

Data is sent over encrypted connections (HTTPS), and access to it is restricted by row-level security rules so users can only change their own data. No system is perfectly secure, so please use a strong, unique password.

9. Children

963 Sale is not directed at children under 16, and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.

10. Changes to this policy

We may update this policy from time to time. We will change the “Last updated” date above, and for significant changes we will notify you in the app.

11. Contact

963 Sale is provided by Mohamad Anas Yagop (L7 Techs), who is responsible for your data. Questions about this policy? Email level7techs@gmail.com or use the Contact Us page.